Acceptable Use Policy

Effective Date: March 18, 2025

Purpose

This Acceptable Use Policy ("AUP") governs your use of Syntari's Services, including our AI-native consulting platform, AI-powered workflows, Advisory Services, and Academy. This policy is incorporated into and forms part of our Terms of Service.

By using Syntari's Services, you agree to comply with this AUP. Violations may result in suspension or termination of your access.

1. Prohibited Content Generation

1.1 Harmful Content

You may not use Syntari's AI Services to generate, create, or distribute:

• Violence & Terrorism: Content promoting violence, terrorism, or harm to individuals or groups

• Harassment & Threats: Harassment, bullying, threatening content, or hate speech targeting individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristics

• Self-Harm: Content that promotes, glorifies, or provides instructions for self-harm or suicide

• Graphic Content: Graphic violence, disturbing imagery descriptions, or excessively gory content

• Exploitation: Content that exploits or harms minors in any way

• Dangerous Organizations: Content that promotes or supports designated terrorist organizations or hate groups

1.2 Illegal Content

Prohibited content includes:

• Legal Violations: Content that violates local, state, federal, or international laws

• Criminal Instructions: Instructions, guides, or tools for illegal activities (e.g., hacking, fraud, drug manufacturing, weapons creation)

• Fraud & Scams: Content that facilitates fraud, scams, phishing, or identity theft

• Export Controls: Material that violates U.S. export control laws or international sanctions (OFAC, EAR, ITAR)

• Intellectual Property Infringement: Content that infringes copyrights, trademarks, trade secrets, or other intellectual property rights

• Regulated Substances: Instructions for manufacturing illegal drugs, explosives, or other controlled substances

1.3 Deceptive Practices

You may not generate:

• Deepfakes: Deepfakes, synthetic media, or manipulated content without clear and conspicuous disclosure

• Impersonation: Impersonations of real individuals, organizations, or brands without explicit consent

• Disinformation: Deliberately misleading information presented as factual, especially related to elections, public health, or emergencies

• Manipulation: Content designed to manipulate, deceive, or mislead users, clients, or the public

• False Credentials: Fake credentials, certifications, academic degrees, or professional qualifications

• Astroturfing: Fake reviews, testimonials, or endorsements

1.4 Privacy Violations

Prohibited activities include:

• Privacy Rights: Generating content that violates individual privacy rights or expectations of privacy

• Unauthorized Personal Data: Creating content about private individuals without their consent

• Confidential Information: Sharing, processing, or generating content containing confidential information without proper authorization

• Deanonymization: Attempting to identify individuals from anonymized or pseudonymized data

• Surveillance: Using AI Services for unlawful surveillance, stalking, or monitoring of individuals

• Data Scraping: Scraping personal information from public sources for unauthorized purposes

2. AI Service Misuse

2.1 Technical Restrictions

You may not:

• Reverse Engineering: Attempt to reverse engineer, decompile, disassemble, or extract Syntari's AI models or algorithms

• Data Extraction: Use automated tools, scrapers, or bots to extract training data, prompts, or model outputs at scale

• System Abuse: Overload our systems with excessive requests, rate limiting abuse, or denial-of-service attacks

• Unauthorized Access: Attempt to access unauthorized features, data, APIs, or administrative functions

• Vulnerability Exploitation: Probe, scan, or test vulnerabilities in our infrastructure or security measures

• Bypass Security: Circumvent authentication mechanisms, security controls, or access restrictions

2.2 Model Manipulation & Adversarial Attacks

Prohibited activities include:

• Prompt Injection: Prompt injection attacks designed to manipulate AI behavior or bypass safety guardrails

• Jailbreaking: Attempts to "jailbreak" models to produce prohibited content or bypass content filters

• Model Extraction: Efforts to extract proprietary model information, weights, or architecture

• Adversarial Inputs: Crafting adversarial inputs to cause AI failures, errors, or unintended outputs

• Competing Models: Using Syntari's AI outputs, prompts, or methodologies to train competing AI models or systems

• Benchmarking for Competition: Systematic benchmarking of our AI capabilities to develop competing products

2.3 Commercial Restrictions

You may not:

• Unauthorized Resale: Resell, redistribute, or sublicense access to Syntari's AI Services without written authorization

• Direct Competition: Use our Services to compete directly with Syntari's core business (AI-native consulting platforms)

• White-Labeling: White-label or rebrand Syntari's AI capabilities as your own product

• Third-Party Sublicensing: Sublicense our AI features, workflows, or consulting deliverables to third parties (except as explicitly permitted under enterprise agreements)

• Training Competitors: Use AI-generated outputs, consulting deliverables, or platform data to train competing AI systems

• Service Arbitrage: Purchase lower-tier subscriptions to resell access at higher prices

3. Professional and Regulated Uses

3.1 Professional Advice Restrictions

Syntari's AI Services cannot be used as a substitute for professional advice in regulated fields.

Our AI Services are NOT qualified to provide:

• Medical Advice: Medical diagnoses, treatment recommendations, prescriptions, or clinical decision-making

• Legal Advice: Legal opinions, contract drafting for binding agreements, litigation strategy, or representation

• Financial/Investment Advice: Personalized investment recommendations, financial planning, tax advice, or securities analysis requiring fiduciary duty

• Mental Health Services: Therapy, counseling, psychological assessments, or crisis intervention

• Engineering/Safety-Critical: Design or validation of safety-critical systems (aviation, medical devices, nuclear, etc.)

• Licensed Services: Any service requiring professional licensure (architecture, accounting, clinical psychology, etc.)

Appropriate Use: You may use our AI Services for research, drafting preliminary materials, or educational purposes in these fields, provided you:

• Clearly disclose AI involvement

• Obtain review and validation by qualified professionals

• Do not represent AI outputs as professional advice

• Comply with all applicable professional standards and regulations

3.2 High-Stakes Decision Restrictions

You may not use Syntari's Services for automated or AI-assisted decisions involving:

• Employment: Hiring, firing, promotions, performance evaluations, or compensation decisions (without meaningful human review)

• Credit & Lending: Credit scoring, loan approvals, insurance underwriting, or financial eligibility determinations

• Housing: Tenant screening, lease approvals, evictions, or housing eligibility decisions

• Criminal Justice: Sentencing, parole decisions, predictive policing, or recidivism risk assessments

• Law Enforcement: Facial recognition for arrests, threat assessments, or suspect identification (without human oversight)

• Medical Treatment: Automated diagnosis, treatment selection, medication dosing, or triage without physician oversight

• Emergency Response: Automated emergency services dispatch, crisis response, or life-safety decisions

• Benefits Eligibility: Government benefits determinations (Social Security, welfare, disability) without human review

• Education: Automated student admissions, grading, or academic discipline without educator review

Limited Use with Safeguards: For advisory or supporting roles in these contexts, you must:

• Implement meaningful human review and oversight

• Provide transparency about AI involvement to affected individuals

• Allow for human appeals and reconsideration

• Comply with applicable laws (Fair Credit Reporting Act, Equal Employment Opportunity laws, etc.)

3.3 Regulated Industries Compliance

When using Syntari in regulated industries (financial services, healthcare, insurance), you must:

• Regulatory Compliance: Ensure use complies with industry-specific regulations (HIPAA, GDPR, FINRA, SEC, SOX, PCI-DSS, etc.)

• Audit Trails: Maintain audit trails and documentation as required by regulators

• Data Security: Implement appropriate security controls for regulated data

• Disclosure Requirements: Meet disclosure requirements for AI use in regulated contexts

• Supervision: Ensure appropriate human supervision and accountability

Enterprise Plans: For regulated use cases, contact us at enterprise@syntari.ai to discuss compliance controls and certifications.

4. Data and Content Standards

4.1 Input Data Requirements

When uploading data, documents, or content to Syntari:

You represent and warrant that:

• You have all necessary rights, licenses, and consents to upload and process the data

• The data does not violate third-party intellectual property rights

• You have obtained appropriate consents for personal data (GDPR, CCPA compliance)

• The data does not contain malware, viruses, or harmful code

• You are not uploading confidential information belonging to others without authorization

Prohibited Input Data:

• Stolen or Unauthorized Data: Data obtained through hacking, data breaches, or unauthorized access

• Regulated Data (without safeguards): HIPAA-protected health information, PCI-DSS payment card data, or export-controlled technical data (unless on enterprise plan with appropriate controls)

• Child Data: Personal information of children under 13 (COPPA) or 16 (GDPR) without parental consent

• Biometric Data (without consent): Facial recognition data, fingerprints, voiceprints, or other biometric identifiers without consent

• Illegal Content: Content that is itself illegal to possess (child exploitation material, stolen trade secrets, etc.)

4.2 Output Quality and Accuracy

AI-generated consulting deliverables and outputs should:

• Factual Accuracy: Be factually accurate when presented as factual (always verify AI outputs before relying on them)

• Appropriate Disclaimers: Include appropriate disclaimers when AI outputs involve uncertainty or professional judgment

• Intellectual Property Respect: Respect intellectual property rights and avoid plagiarism

• Professional Standards: Meet professional standards appropriate for your industry and use case

• Client Expectations: Align with client expectations and contractual obligations

You are responsible for:

• Reviewing and validating all AI-generated outputs before use

• Ensuring deliverables meet your professional standards

• Obtaining appropriate approvals before presenting to clients

• Fact-checking claims, statistics, and references

4.3 Attribution and Disclosure

When using AI-generated content in professional or commercial contexts:

Required Disclosures:

• Legal Requirements: Disclose AI involvement when required by law, regulation, or professional standards

• Client Contracts: Honor disclosure requirements in client contracts or statements of work

• Platform Policies: Comply with platform-specific disclosure requirements (e.g., LinkedIn, Medium, academic journals)

• Advertising Standards: Follow FTC guidelines for AI-generated marketing content

Best Practices:

• Clearly indicate when content is AI-generated vs. human-created

• Provide appropriate attribution for underlying sources or methodologies

• Be transparent with clients about your use of AI tools

• Document AI assistance in work product (e.g., "Draft prepared with AI assistance, reviewed and validated by [Name]")

Exceptions: You are not required to disclose AI use for:

• Internal brainstorming or ideation

• Grammar/spell checking or editing assistance

• Research and information gathering

• Preliminary drafts that undergo substantial human revision

5. Platform Usage Guidelines

5.1 Account Security and Sharing

Account Responsibilities:

• Credential Security: Maintain the confidentiality of your account credentials (passwords, API keys)

• Authorized Use Only: Ensure only authorized individuals access your account

• No Sharing: Do not share account credentials with unauthorized parties

• Prompt Reporting: Report suspected unauthorized access immediately to security@syntari.ai

Team/Enterprise Accounts:

• Administrator Responsibilities: Administrators are responsible for managing user access and monitoring team usage

• User Provisioning: Properly provision and deprovision users (especially departing employees)

• Access Controls: Implement role-based access controls where appropriate

5.2 Acceptable Collaboration and Sharing

Permitted Sharing:

• Sharing AI-generated outputs with clients as part of consulting engagements

• Collaborating with team members within your organization

• Sharing deliverables with third parties who have appropriate rights and permissions

Prohibited Sharing:

• Publicly posting proprietary Syntari templates, frameworks, or methodologies without permission

• Sharing API keys, access tokens, or authentication credentials

• Redistributing Syntari's AI outputs at scale (e.g., building a database of Syntari outputs)

• Sharing client confidential information uploaded to Syntari without client consent

5.3 Fair Use and Resource Consumption

Reasonable Use:

• Use Syntari's Services in accordance with your subscription plan limits

• Avoid excessive API calls, bulk processing, or automated scripting (except as permitted under enterprise agreements)

• Do not intentionally overload or stress-test our systems

Rate Limiting:

• We may implement rate limits to ensure fair access for all users

• Enterprise plans may have higher limits (contact sales@syntari.ai)

Abuse Detection:

• We monitor usage patterns to detect abuse, fraud, or terms violations

• Unusual activity may trigger automated security measures or account review

6. Consulting-Specific Provisions

6.1 Client Data Responsibilities

When uploading client data, documents, or confidential information:

You must:

• Have explicit authorization from clients to upload their data to third-party AI platforms

• Comply with non-disclosure agreements (NDAs) and confidentiality obligations

• Redact or anonymize sensitive client information when possible

• Use Syntari's data redaction and zero-retention features for highly sensitive data (enterprise plans)

We recommend:

• Including language in client contracts authorizing use of AI tools

• Informing clients about Syntari's security measures and data practices

• Using synthetic or anonymized data for training or testing workflows

6.2 Deliverable Standards

AI-generated consulting deliverables must:

• Accuracy: Be reviewed and validated by qualified consultants before delivery to clients

• Customization: Be customized and tailored to the specific client context (not generic or boilerplate outputs)

• Professional Quality: Meet professional consulting standards in your industry

• Client Expectations: Align with the scope of work and client expectations

• Attribution: Properly attribute AI assistance if required by client agreements

Prohibited:

• Delivering raw, unreviewed AI outputs directly to clients without human validation

• Misrepresenting AI-generated content as entirely human-created (if client agreements require disclosure)

• Using AI to fabricate data, case studies, or references

6.3 Competitive Intelligence

Permitted:

• Using publicly available information for market research and competitive analysis

• Analyzing publicly disclosed financial data, press releases, or investor presentations

• Conducting industry benchmarking using aggregated, anonymized data

Prohibited:

• Uploading confidential competitor information obtained through improper means

• Using Syntari to process stolen trade secrets or proprietary information

• Engaging in corporate espionage or unlawful competitive intelligence gathering

7. Academic and Research Use

7.1 Academic Integrity

When using Syntari for academic or research purposes:

Permitted Use:

• Research assistance and literature review

• Brainstorming and ideation

• Outlining and structuring arguments

• Editing and proofreading

Prohibited Use:

• Submitting AI-generated content as your own work without disclosure (plagiarism)

• Using AI to complete assignments, exams, or assessments when prohibited by academic policies

• Generating fake research data, citations, or references

Disclosure Requirements:

• Follow your institution's policies on AI use and disclosure

• Cite AI assistance appropriately in academic work

• Be transparent with instructors, advisors, and peer reviewers

7.2 Research Ethics

For research involving human subjects or sensitive data:

• Obtain appropriate Institutional Review Board (IRB) approval

• Comply with research ethics guidelines and data protection laws

• Anonymize or de-identify human subjects data

• Respect participant privacy and confidentiality

8. Enforcement and Reporting

8.1 Monitoring and Detection

We may monitor Service usage to:

• Ensure compliance with this AUP and our Terms of Service

• Protect our systems, infrastructure, and other users

• Detect fraud, abuse, or security threats

• Improve our AI safety measures and content filters

• Comply with legal obligations and law enforcement requests

Monitoring Methods:

• Automated content filtering and abuse detection

• Rate limiting and anomaly detection

• Manual review of flagged content or reported violations

• Security audits and penetration testing

Privacy Commitment:
We respect your privacy and will only review content when necessary for safety, security, or legal compliance. See our Privacy Policy for details.

8.2 Consequences of Violations

Policy violations may result in:

Minor Violations:

1. Warning: Email notification explaining the violation and required corrective action

2. Education: Guidance on proper usage and policy compliance

3. Monitoring: Increased monitoring of account activity

Moderate Violations:

1. Temporary Suspension: Suspension of Service access for 7-30 days

2. Feature Restrictions: Disabling specific features (e.g., API access, file uploads)

3. Probation: Continued use subject to enhanced monitoring and restrictions

Severe or Repeated Violations:

1. Permanent Termination: Immediate and permanent account termination

2. Legal Action: Pursuit of legal remedies, including injunctive relief or damages

3. Law Enforcement Reporting: Reporting to relevant authorities (FBI, OFAC, etc.) when legally required

4. Blacklisting: Prohibition from creating new accounts or accessing Services

Factors Considered:

• Severity and nature of the violation

• Intent (accidental vs. deliberate)

• Frequency and pattern of violations

• Harm caused to Syntari, users, or third parties

• Responsiveness and cooperation in remediation

8.3 Reporting Violations

To report policy violations or abusive behavior:

Email: abuse@syntari.ai
Report Function: Use the "Report Abuse" function in the Syntari platform
Customer Support: Contact customer support with detailed information

When reporting, please provide:

• Specific examples of violating content or behavior

• Screenshots, links, or other evidence

• Date and time of observed violation

• Your contact information for follow-up

• Any relevant context or background

We will:

• Acknowledge receipt of your report within 2 business days

• Investigate all credible reports promptly

• Take appropriate action based on our findings

• Maintain confidentiality of reporters (unless disclosure is legally required)

False Reports:
Deliberately false or malicious reports may result in action against the reporting party's account.

8.4 Appeals Process

If your account is suspended or terminated:

1. Submit an Appeal: Email appeals@syntari.ai within 30 days

2. Explain Your Case: Provide context, mitigating factors, or evidence of compliance

3. Review: We will review your appeal within 10 business days

4. Decision: You will receive a written decision with rationale

5. Final Determination: Appeal decisions are final and at Syntari's sole discretion

No Refunds: Termination for policy violations does not entitle you to refunds of subscription fees.

9. Content Moderation and Safety

9.1 Automated Safety Systems

Syntari employs automated systems to:

• Content Filtering: Detect and block generation of prohibited content

• Prompt Analysis: Analyze user prompts for policy violations

• Output Scanning: Scan AI outputs for harmful, illegal, or violating content

• Pattern Detection: Identify suspicious usage patterns or abuse

Limitations:

• Automated systems are imperfect and may produce false positives or false negatives

• You remain responsible for ensuring your use complies with this AUP

• Automated filters do not replace your judgment and due diligence

9.2 Human Review

In certain cases, we may conduct human review of:

• Flagged content that automated systems cannot definitively classify

• Reported violations or abusive behavior

• Content involved in legal or security investigations

• High-risk use cases (regulated industries, high-stakes decisions)

Privacy Protections:

• Human reviewers are bound by strict confidentiality obligations

• We minimize human review to only what is necessary

• Reviewers do not access client names or identifying information when possible

9.3 User Responsibilities

You are responsible for:

• Reviewing AI-generated outputs before use

• Ensuring compliance with this AUP and applicable laws

• Implementing your own content review processes

• Training your team on acceptable use

We are NOT responsible for:

• Ensuring every output meets your specific use case requirements

• Validating factual accuracy of AI-generated content

• Compliance with your industry-specific regulations (unless covered by enterprise SLA)

10. International Use and Export Controls

10.1 Export Control Compliance

Syntari's AI Services are subject to U.S. export control laws and regulations, including:

• Export Administration Regulations (EAR)

• International Traffic in Arms Regulations (ITAR)

• Office of Foreign Assets Control (OFAC) sanctions

You may not:

• Use Syntari's Services in embargoed countries or regions (Cuba, Iran, North Korea, Syria, Crimea region)

• Provide access to individuals or entities on OFAC Specially Designated Nationals (SDN) list

• Use our Services to develop weapons, military systems, or dual-use technologies subject to export controls

• Re-export technical data or outputs in violation of U.S. export laws

If you are located outside the United States:

• You represent that you are not located in an embargoed jurisdiction

• You will comply with applicable local laws regarding AI use, data protection, and content generation

• You acknowledge that U.S. law governs these Terms

10.2 International Content Standards

If you use Syntari to generate content for international audiences:

• Comply with local content laws and regulations

• Respect local cultural norms and sensitivities

• Follow jurisdiction-specific disclosure requirements for AI-generated content

• Ensure translations are accurate and culturally appropriate

11. Updates to This Policy

11.1 Right to Modify

We may update this Acceptable Use Policy at any time to:

• Reflect New Capabilities: Address new AI features, workflows, or risks

• Legal Compliance: Comply with changing legal or regulatory requirements

• Safety Improvements: Improve user safety, security, and experience

• Emerging Risks: Address new misuse patterns or emerging threats

11.2 Notice of Changes

Material Changes:

• We will provide at least 30 days' notice via email to your registered email address

• Notice will also be posted on syntari.ai/acceptable-use-policy

• Material changes will be highlighted in the notification

Minor Changes:

• We may make minor, non-substantive changes without prior notice

• Updated "Last Updated" date at the top of this policy

• Check this page periodically for updates

11.3 Acceptance of Changes

Your continued use of the Services after changes take effect constitutes acceptance of the updated AUP.

If you do not agree to changes:

• You may terminate your account before the changes take effect

• Termination does not entitle you to a refund (see Terms of Service)

12. Contact Information

For questions about this Acceptable Use Policy:

Email: legal@syntari.ai
Address:
Syntari International, Inc.
Attn: Legal Department
One Marina Drive, Suite 1410
Boston, Massachusetts 02210
United States

For specific concerns:

13. Relationship to Other Policies

This Acceptable Use Policy is part of a suite of policies governing your use of Syntari:

• Terms of Service: Legal agreement governing your use of Syntari

• Privacy Policy: How we collect, use, and protect your data

• Cookie Policy: How we use cookies and tracking technologies

• Enterprise Agreements: Custom terms for enterprise customers (PSA, SOW, MSA)

In case of conflict:

1. Enterprise Agreements (most specific)

2. Acceptable Use Policy (for conduct and usage)

3. Terms of Service (general legal terms)

4. Privacy Policy (data practices)

By using Syntari, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.

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